When a resident reports an issue with their Arke app, here are some steps to go through with them:
1. Advise them to use the Arke web version on app.arke.io (on a PC or laptop if needed) while their issue is being investigated
2. Find out where the resident is getting stuck (for instance while creating their account, trying to login, generating an access code, resetting their password etc.)
3. Find the help article about the issue in our Arke help desk on help.arke.io and go through the instructions
4. Raise a support ticket, contact support by sending an email to support@arke.io or advise the resident to do so. Please describe the problem and copy in a screenshot if possible, so the Arke support team can assist you and your resident.
A resident reports an issue with their Arke app
