Troubleshooting
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- My visitor code shows as 'unknown'
- I'm having issues with my Arke app on my older Android device
- I get the 'There was another session already active, please try again' message
- My new password is shown as 'incorrect'
- I haven't received my verification email
- I get the 'This phone number is already taken' message
- My Arke app shows that my phone number is not registered to the estate
- I don't get push notifications about my visitors arrival and departure
- The visits list doesn't show my latest visits
- I can’t search my contacts from the Arke app when using an Android device
- I can't search my contacts from the Arke app on an Apple device
- My phone has been lost or someone has unauthorized access to my Arke account - what do I need to do?
- My site is offline