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  1. Intreba
  2. Help for residents
  3. Troubleshooting

Troubleshooting

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  • I get the 'There was another session already active, please try again' message
  • My new password is shown as 'incorrect'
  • I haven't received my verification email
  • I get the 'This phone number is already taken' message
  • My Arke app shows that my phone number is not registered to the estate
  • I don't get push notifications about my visitors arrival and departure
  • The visits list doesn't show my latest visits
  • I can’t search my contacts from the Arke app when using an Android device
  • I can't search my contacts from the Arke app on an Apple device
  • My phone has been lost or someone has unauthorized access to my Arke account - what do I need to do?
  • My site is offline
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